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We take all comments as valuable user observations. We are always looking for ways to make ZSentry the best that it can be for our senders and recipients, and the most important part of that is hearing experience from people like you.

You requested an account reset, and may have had difficulties with your login. To login you need your ZSentry Usercode and Password. ZSentry does not have, store, or know your Usercode or Password.

How can I find my Usercode?
Look in your INBOX (also JUNK or SPAM folders) for an email from zsentry.com when you signed up (or last reset your account). That email has your Usercode with six characters and numbers for login (you created your ZSentry Password).

I am typing everything right but I cannot login.
Please use the Peek hotlink in each login screen, to verify that what you are typing for Usercode and Password is exactly what they should be. The Password is CaSe sEnSiTivE. Make sure that the CAPS LOCK key is not on.

I still cannot login.
Restarting your web browser (preferred: Firefox or Safari) may solve the problem. You may also need to restart your computer. Otherwise, if you still cannot login, or forgot your Password, submit the form below to request a RESET.

Question or Search: Submit a Support Ticket Request

Name:
Email Address:	Make sure that you correctly enter your email address.
Subject:	Select Category, explain below - Request Quote - Request FREE Trial - Search - Request HIPAA BAA, characterize your CE - Case Study (FREE) - Request Reset Accessibility Cannot login or read Contacts, Address Book Envelope Information HIPAA, HITECH Safe Harbor Compliance Integration: Google Apps & Gmail Integration: Outlook & Mail clients Integration: Single-Sign-On (SSO) Login, Logoff Message Control Functions Message Attachment Message Delivery Message Edit Message Encrypt & Send Message Receive & Decrypt Name Protection Policy Outbox Report Partner Program PKI, PGP Encryption Premium Seal Privacy, Security Public Elections Use, UOCAVA Voters Read Once, Read Only Return Receipt Secure Vault (Bcc) Secure Storage Spam Spoofing, Phishing User Registration Zmail API Zmail Basic Zmail Basic Plus Zmail Premium ZSentry Encryption ZSentryID Zvote *Other *Employment *Reserved
Text:	To ensure that we can contact you, add a second email address.
Click Submit. Your confirmation will appear next.